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Customer policy

Complaint Policy & Procedure

At the Institut français we do our best to ensure that you are satisfied with your educational experience.

To make the Language Centre an enjoyable place to study and work in, we have established some guidelines, which you can read in the Customer Service Charter.

In the event you have a problem and wonder what to do about it, we have a complaints policy which you can read and follow.

Following the new GDPR european regulation of 25 May 2018, we have now updated our Data Protection Policy. We remain at your disposal to discuss any matter arising from this law.

Institut Français Écosse 2019